Try a known-good disk before proceeding with the troubleshooting steps.

The instructions below apply to the following Microsoft Windows Operating Systems, however, some instructions may slightly vary with the older version of Microsoft Windows. The instructions below can be used for both internal and external CD, DVD or Blu-ray drives but some of the fundamentals might be a little different. The instructions help you resolve the problem in some instances if the drive has not failed completely.

Use the troubleshooting instructions below if your CD, DVD, or Blu-ray drive is not able to read any disks or unable to recognize any disks. This issue may occur with pre-recorded disks and with recordable (R) or rewritable (RW) disks.

My Computer or File Explorer (it was called Windows Explorer in Microsoft Windows 7 and earlier versions of Microsoft Windows) may show the CD, DVD, or Blu-ray icon but may show a blank screen or an error message when you try to access the contents of the disk.

The CD, DVD, or Blu-ray drive on your computer may not be able to recognize or read any disks.

My mac dvd drive is not showing up